Frequently Asked Questions
1. When will I receive my card?
You should receive your card within 3-5 working days of you purchasing it.
2. Why can't I see the online discount codes?
To view the online discount codes, you need to set up an online account. You can do that by clicking here. Online accounts are only available to those who have purchased their Jamii card. You can do that by clicking here.
3. How long does my membership last for?
Your membership will last for an entire year! Your expiry date will be both on your Jamii card and the letter you receive when it arrives.
4. Why hasn't my discount been applied?
If you have tried to use a discount code or have a discount applied instore and this has been denied, please contact immediately and she will get back to you as soon as possible. For some businesses, the discount only applies at certain times or on certain products. This will have been specified on each business page. However, we always want to know if you are having any difficulties.
5. Does my discount apply to businesses that joined after I bought my card?
It does indeed!
For any other questions, please drop an email to - thanks!
1.1 This page (together with the documents referred to on it) tells you the terms and conditions on which we supply Jamii membership, and you become a member of Jamii, Further details regarding Jamii can be found on our website (our site). Please read these terms and conditions carefully and make sure that you understand them, before ordering Jamii membership from our site and becoming a member of the club. You should understand that by ordering Jamii membership, you agree to be bound by these terms and conditions.
1.2 You should print a copy of these terms and conditions for future reference.
1.4 We reserve the right to amend these terms and conditions at any time by giving you notice by posting the amended terms and conditions on our site. However, please note that you will be subject to the terms and conditions in force at the time that you ordered a Jamii card from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
2. Information about us
2.1 We operate our site. We are Jamii Limited, a company registered in England and Wales under company number 10267566 and with our registered office at International House, 24 Holborn Viaduct, City of London, EC1A 2BN. Our main trading address is International House, 24 Holborn Viaduct, City of London, EC1A 2BN.
3. Your status
3.1 By placing an order for Jamii membership through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
4. How the contract between you and us is formed
4.1 After placing an order for Jamii membership, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to become a member of the club. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your Jamii membership has been confirmed, and a Jamii card has been dispatched. The contract between us will only be formed when we send you a confirmation of membership.
5.1 The club is an on-going subscription service so your membership is continuous and your membership is renewed automatically at the end of each membership period. Your renewal date is the expiry date printed on your Jamii card. We will not be liable for any non-receipt of communication from us, including non-receipt of the renewal reminder. You are required to inform us if you change your correspondence address (both email and postal). If you do not want to renew your membership you should contact us by email on at any point within your membership period and no later than 5pm two working days preceding the expiry date of your current Jamii membership. The automatic renewal does not apply to gift purchases.
6. Consumer rights
6.1 You have the right to cancel your initial registration of membership with us within 14 days of your original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancelation period. Specific cancelation policies will be detailed throughout the purchase process.
6.2 To cancel your membership, please email us at Monday to Friday 9.00am to 5.00pm. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records.
6.3 - If you cancel your membership within the cooling off period, you will be entitled to a refund of your membership, less a pro-rata charge for the period of cover and our £5 administration charge, which is a genuine pre-estimate of the loss we will suffer in the event of a cancellation. Refunds will be subject to the return of your Jamii card and any other items dispatched as part of any promotion within 30 days of your cancellation. You will also be responsible for the cost of returning your Jamii card and promotional item (if part of original purchase) in an unused condition and in the original packaging. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period.
7. Availability and delivery
7.1 You will receive your Jamii card within 30 days of our confirmation of your acceptance as a member, unless there are exceptional circumstances.
7.2 Once your order has been accepted we aim to dispatch your card within 4 working days. If you do not receive your card you must contact us within 30 days to request a replacement. If you do not contact us within the 30 days any replacement card that is issued will carry a £5.00 administration fee and be issued with the original expiry date.
8. Price and payment
8.1 The price of membership of the club will be as quoted on our site from time to time, except in cases of obvious error.
8.2 The cost for a replacement card should you require one will be £15.
8.3 Prices include VAT.
8.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.
8.5 Payment must be by credit or debit card, or by such other method as we may agree from time to time. We will charge your credit or debit card when your order is placed.
9. Participating businesses and use of your Jamii membership
9.1 On presentation of your Jamii card, participating offline businesses will offer the discount stated on the Jamii website. Please check our site for details regarding potential exclusions.
9.2 Upon the entering of your Jamii discount code, online businesses will offer the discount stated on the Jamii website. Please check our site for details regarding potential exclusions.
9.3 Jamii discounts are not valid in conjunction with any other promotional offers that participating businesses may be running.
9.4 Offers advertised on our site are only available to members who present a valid Jamii card or discount code.
9.5 The expiry date of each Jamii membership will vary and will always be checked at each business. Expired Jamii memberships preclude the application of a discount.
9.6 Memberships are strictly non-transferable and can only be used by named members. Any attempted misuse of Jamii membership may result in termination.
9.6 We will use reasonable endeavours to update our site to show the particulars of participating businesses and the terms of their offers. Participating businesses may, however, be entitled to withdraw from Jamii or to change the terms and conditions of their discount after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.
9.7 Members will have the benefit of any additional businesses which join the club at a later date and any increase in the discounts and deals of participating restaurants.
9.8 Our printed marketing material is intended as a guide of businesses who are participating at the time of publication and, therefore, may not include all participating businesses at any one time.
10. Our liability
10.1 Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only be liable for the membership fee.
10.2 Subject to clause 10.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
10.2.1 loss of income or revenue;
10.2.2 loss of business;
10.2.3 loss of profits; or
10.2.4 loss of anticipated savings.
10.3 Nothing in this agreement excludes or limits our liability for:
10.3.1 death or personal injury caused by our negligence;
10.3.2 fraud or fraudulent misrepresentation;
10.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
10.3.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
10.4 Where you purchase a product or service from any participating business, any losses or liability arising out of, or in connection with, such product or service shall be the relevant participating business’ liability. We accept no liability for any bad experiences or bad products or services at any of the participating businesses. We will not become involved in any dispute between you and any business.
10.5 We do not give any warranty for any goods or services accessed through, or displayed on, our site.
11. Written communication
11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12.1 All notices given by you to us must be given to [email protected] We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
13.1 Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
14.1 If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
15. Third party rights
15.1 A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
16 Entire agreement
16.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.
17 Law and jurisdiction
17.1 This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.
Some useful information for you...
Terms & Conditions
Refunds / Cancellations
You have the right to cancel your initial registration of membership with us within 14 days of your original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancelation period. Specific cancelation policies will be detailed throughout the purchase process.
To cancel your membership, please email us at Monday to Friday 9.00am to 5.00pm. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records.
If you cancel your membership within the cooling off period, you will be entitled to a refund of your membership, less a pro-rata charge for the period of cover and our £5 administration charge, which is a genuine pre-estimate of the loss we will suffer in the event of a cancellation. Refunds will be subject to the return of your Jamii card and any other items dispatched as part of any promotion within 30 days of your cancellation.
You will also be responsible for the cost of returning your Jamii card and promotional item (if part of original purchase) in an unused condition and in the original packaging. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period.
If at any time during your Jamii membership you require a replacement card, send an email to with your details. Replacement cards carry a £15.00 fee and will be issued with the original expiry date.